At Southwind Animal Hospital, we are dedicated to providing trusted, high-quality veterinary care with compassion and a personal touch. We treat your pets like family and prioritize their health and well-being.

Your Rights:

Respect and Professionalism: You will be treated with kindness, honesty, and respect, free from discrimination.
Priority Care: Your pet’s health, your needs, and public safety are our top priorities.
Knowledgeable Care: Expect expert veterinary services and clear, understandable information to help you make informed decisions.
Transparency: You can request your pet’s medical records at any time.
Confidentiality: We protect your privacy unless required by law or with your permission.
Feedback: Your input, both positive and constructive, is welcomed.
Communication: You will be notified of important updates and can transfer care to another veterinarian if needed.

Your Responsibilities:

Respect for Others: Treat our team and fellow clients with professionalism, compassion, honesty, and respect-free from discrimination
Open Communication: Share complete medical history and be honest with our team about your pet’s health and safety.
Address Concerns: Let us know if you have any questions or concerns, especially regarding treatments or our services.
Respect Our Time: Honor scheduled appointments. Cancel at least 24 hours in advance (appointments) or 48 hours (procedures) to allow others to receive care, per our cancelation policy.
Provide Feedback: If you have any concerns, speak with our team or leadership to help us improve.
Payment: Please provide payment at the time of service.

We value your trust and appreciate reviews and referrals! Thank you for being a part of our Southwind Animal Hospital family.