Dear Valued Southwind Family,
We would like to thank everyone for their patience and continued support as we move forward in our new normal way of life during this pandemic. Our team is dedicated to the care of your pets and we will continue to uphold this commitment while helping to prevent the spread of coronavirus within our community. Since the reopening of most businesses in Blount County, the number of positive cases has continued to rise. Due to this concern, we ask for your cooperation in allowing us to continue providing services via curbside. This is the best way for our team to stay healthy and carry on conducting healthcare for your furry family members. We understand the desire to be alongside your pet while visiting an unfamiliar environment, and we want to ensure you of your pet’s safety and comfort while our team escorts your pet inside our hospital. We appreciate your trust and will uphold our promise to your pets.
However, Southwind Animal Hospital understands there are some situations where owners may feel the need to stay with their pet at all times. In these circumstances, please notify our staff and we will make arrangements to accommodate you. Please understand our enhanced sanitation procedures may delay entry into the hospital. We also ask that all pet owners wear their own personal mask and respect physical distancing recommendations. Due to the limited supply for our staff, we are unable to provide masks for individual clients.
We still ask that anyone exhibiting symptoms of illness (fever, cough, respiratory symptoms) please inform our staff prior to your appointment. We also ask that you inform our staff if you have been diagnosed with, or tested for, COVID-19 within the last 14 days.
Our Southwind Animal Hospital team would like to thank you once again for keeping an open-mind and understanding our common goal to help you and your pets overall well-being. If you have any questions or concerns, please do not hesitate to call us at 865-724-1040.
Thank you and stay safe,
The Doctors and Staff of Southwind Animal Hospital